SHIPPING POLICY

Last updated: September 2026

This Shipping Policy applies to orders placed through the RUMIEASE online store, operated by SOBBE TRADE CONSULTING LTD.

Order Fulfilment

To provide more efficient international delivery, RUMIEASE orders may be fulfilled from different locations depending on the delivery destination:

• United States, Canada and Mexico: Orders are generally fulfilled from the United States.
• United Kingdom: Orders are generally fulfilled from the United Kingdom.
• European Union: Orders are generally fulfilled from Türkiye.
• Other international destinations: Orders are generally fulfilled from Türkiye.

The actual fulfilment location may occasionally vary depending on stock availability, operational requirements or the delivery destination.

Shipping Rates

Our standard shipping rates are:

• United States: $14.90 USD
• Canada: C$28.00 CAD
• Mexico: MX$349
• United Kingdom: £7.90 GBP
• European Union: €14.90 EUR
• Other international destinations: $24.90 USD

Free shipping may be available when an order reaches the minimum order value displayed for the customer's country or region. The applicable shipping charge and any available free-shipping option will be shown at checkout before payment.

Promotional shipping rates or free-shipping thresholds may change from time to time. The shipping rate displayed at checkout at the time of purchase will apply to the order.

Processing and Delivery

Orders are processed before being handed over to the applicable delivery carrier.

Delivery times vary depending on the destination, fulfilment location, carrier and customs procedures. Where an estimated delivery timeframe is available, it will be displayed during checkout or communicated with the order.

International shipments may take longer due to customs clearance, local carrier procedures, public holidays or other circumstances outside our reasonable control.

Customs, Duties and Import Taxes

International shipments may be subject to customs procedures, import duties, VAT, sales taxes or other charges imposed by the destination country.

Where duties and import taxes are collected at checkout, this will be shown as part of the order. Where they are not collected by us at checkout, additional charges may be payable upon import or delivery, subject to the applicable laws and shipping terms for the destination.

We recommend reviewing the total amount shown at checkout before completing your order.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment or shipping process.

Delayed or Lost Shipments

If your order appears to be significantly delayed or tracking information indicates a delivery problem, please contact us with your order number.

We will review the available tracking information and, where appropriate, work with the fulfilment provider or carrier to investigate the shipment.

Your statutory consumer rights are not affected by this policy.

Damaged Deliveries

If an order arrives damaged, please contact us as soon as possible and provide your order number together with photographs of the product and packaging where appropriate.

Please also refer to our Return and Refund Policy for information regarding damaged, defective or incorrect products.

Contact

For questions regarding shipping or an existing order, please contact us using the contact details provided on our website.

SOBBE TRADE CONSULTING LTD
Company Number: 16306332
Registered in England and Wales
Registered Office: Office 10323, 321-323 High Road, Chadwell Heath, Essex, England, RM6 6AX